VidaCare HOME SERVICES
PRIVACY POLICY
Effective August 19, 2026
VidaCare Home Services (“Vidacare,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, retain, and disclose information obtained through our website and related contact forms, email, telephone calls, text messages, and online conversations.
Scope
This policy applies to website activity and related communications. Service, participant, or client records may be governed by separate agreements, confidentiality practices, or legally required notices.
Information We May Collect
We may collect information that you voluntarily provide, including:
Your name, telephone number, email address, and mailing address
Information submitted through contact, consultation, service-inquiry, or employment forms
Messages, questions, and other communications you send to us
Information about the home-care services in which you are interested
Information about a prospective client when you are authorized to provide it
Language or communication preferences
Any other information you choose to provide
Our website and service providers may also automatically collect limited technical information, including:
IP address and approximate location
Browser, device, and operating-system information
Pages viewed and links selected
Referring website
Date, time, and duration of a visit
Website performance and security information
How We May Use Information
Responding to inquiries and returning requested calls or messages
Providing information about home-care services
Arranging consultations, assessments, or other requested services
Communicating with prospective clients, families, caregivers, or authorized representatives
Processing employment inquiries
Accommodating language and communication preferences
Operating, maintaining, securing, and improving our website
Understanding general website traffic and visitor activity
Preventing fraud, misuse, or security incidents
Maintaining appropriate business and communication records
Protecting the rights, safety, and property of VidaCare, its clients, personnel, and others
Complying with legal, licensing, regulatory, insurance, contractual, or governmental requirements
Carrying out other purposes disclosed when information is collected or authorized by you
Providing information through the website is voluntary, but we may be unable to respond to or complete a request without certain information.
Calls, Text Messages, and Online Conversations
We may use telephone numbers, emails, messages, and conversations to respond to inquiries, provide requested information, arrange consultations or services, and conduct related business activities.
We do not sell private communications or telephone numbers to third parties for their own independent marketing. We may disclose communications to authorized personnel or service providers when reasonably necessary to respond to a request, operate our communications systems, maintain records, protect health or safety, investigate misuse, or comply with law.
Emails, ordinary text messages, online chats, and standard website forms may not be encrypted. Please do not use these methods to submit detailed medical, financial, Social Security, or other highly sensitive information unless VidaCare has provided an approved secure method.
If you agree to receive text messages, message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. Opting out does not prevent non-promotional messages when permitted by law.
Cookies and Similar Technologies
Our website may use cookies, pixels, logs, analytics tools, and similar technologies to enable website functions, remember preferences, measure traffic and performance, understand website use, diagnose technical problems, maintain security, prevent misuse, and improve our website and communications.
Some technologies may be provided by website hosting, analytics, communications, mapping, video, or security vendors. Those providers may process technical information according to their own terms and privacy practices.
You may block or delete cookies through your browser settings. Some features may not function properly if cookies are disabled. Where required by applicable law, we will provide additional choices concerning nonessential cookies or covered data processing.
How Information May Be Disclosed
Information may be disclosed to:
Employees and authorized personnel
Website hosting, technology, analytics, communications, scheduling, security, professional-advisory, and other operational service providers
An authorized family member, caregiver, guardian, or representative
Government agencies, regulators, licensing bodies, auditors, insurers, courts, or law-enforcement authorities when required or permitted by law
Parties necessary to protect health or safety, prevent fraud or abuse, establish or defend legal rights, or complete a business transaction subject to applicable law
Other parties for a purpose disclosed when information is collected or authorized by you
We may also use or disclose aggregated or de-identified information that does not reasonably identify an individual.
Health and Client Information
Please do not submit detailed health information through an ordinary website form, online chat, text message, or unsecured email.
Limited health-related information voluntarily submitted through the website may be used to understand and respond to your inquiry. Health information collected during consultation, intake, assessment, or service delivery may be subject to separate confidentiality practices and federal or state laws.
This website Privacy Policy is not a HIPAA Notice of Privacy Practices and does not determine whether VidaCare is a HIPAA-covered entity or business associate. When a separate Notice of Privacy Practices is legally required, that notice governs applicable Protected Health Information.
Data Retention
We may retain information for as long as reasonably necessary to respond to inquiries, administer website operations, maintain business records, resolve disputes, protect against fraud, enforce agreements, and meet legal, licensing, insurance, or regulatory requirements.
Retention periods may vary depending on the information, why it was collected, and applicable requirements. We may delete, de-identify, or aggregate information when it is no longer reasonably needed.
Information Security
We use reasonable administrative, physical, and technical measures intended to protect information. However, no website, email, text-message system, internet transmission, or storage system can be guaranteed completely secure.
You are responsible for using reasonable care when deciding what information to send through unsecured communications.
Your Choices and Privacy Rights
Depending on where you live and whether an applicable privacy law covers VidaCare or the relevant processing, you may have rights concerning certain personal information, such as requesting access, correction, deletion, or a copy.
Some requests may be denied or limited when an exception applies, information must be retained, or we cannot reasonably verify the requester’s identity or authority.
You may unsubscribe from promotional emails using the instructions in the message or by contacting us. We may continue to send replies and other non-promotional communications relating to your requests or relationship with VidaCare.
Children’s Privacy
Our website is intended for adults seeking information about services, employment, or volunteer opportunities. It is not directed to children under 13, and we do not knowingly solicit personal information online directly from children under 13.
A parent or legal guardian who believes a child submitted personal information may contact us to request review or removal.
Third-Party Websites and Services
Our website may include links, maps, videos, social-media features, or other services operated by third parties. Their privacy and security practices are governed by their own policies. We are not responsible for the content or practices of services we do not control.
Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our website, practices, services, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date.
Your continued use of the website after an updated policy is posted will be subject to the revised policy to the extent permitted by law.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
VidaCare Home Services
1040 South Federal Boulevard
Denver, CO 80219
Telephone: 720-650-5757